Exchange Policy

For Website Orders Only

Our exchange policy will only be applicable to the buyers who have placed their orders on our official website www.superbkishan.com If you have purchased our products from any third-party app or website, please refer to the policies mentioned there.

Time

For the exchange of the products in which an “INCORRECT” order is delivered, the instructions of PICKUP (Delivered product from the buyer’s address), and DELIVERY (of exchanged products) are given accordingly. Sometimes the delivered products get picked up first by the pickup boy from the buyer's address, and then they receive the exchanged products or vice-versa.

For the exchange in which the “CORRECT” order is delivered, First, the order is picked up from the buyer, and then the newly exchanged product is shipped after the Quality Control (QC) team has verified the product.

The period of exchange is up to 3-4 working days.

The period for the exchange process may vary if there are weekends, festivals, courier company strikes, national holidays, etc.

Process of the exchange (If the Correct Order is Delivered)

  • Eligibility
    •

    If the correct item as per the order is delivered still you want to exchange it in case of size and color issues. Please note that items eligible must be unused, unworn, and in their original packaging.

  • Shipping Charges
    •

    If you want to exchange your order despite receiving the correct item, please note that you will be responsible for covering the shipping charges for returning the product to our warehouse, as well as for the shipment of the exchanged item.

  • Exchange Process
    •

    To initiate an exchange, please contact our customer service team within 3 days of receiving your order.

    Our customer service team will assist you with the further steps, on how to return the order for exchange.

    Once the returned order is received and inspected by our team at the warehouse, we will process the exchange and ship the replacement item to you.

    Note*

    It is necessary to share images of the item you received from www.superbkishan.com from different angles if you have received a different item according to your order to ensure a rapid and efficient response.

    Exchange complain must be raised within 3 days of delivery after that the complain will not be valid.

    The customer will receive all notifications regarding exchange and returns via email or text messages at the phone number and email address provided by the customer.